FREE SHIPPING ON ALL ORDERS: prices include everything!
That's right. All of our prices include your Scrumptious Seafood Share, full insurance, an insulated shipping box, gel packs, overnight shipping to your doorstep, applicable taxes and our labor of love.
**SHIPPING DETAILS: Please Read**
SHIPS NOW Orders: SHIPS-NOW Seafood Shares ship on Tuesdays of each week to arrive to you on Wednesday. The order deadline for each week is Sunday at 8pm for your order to ship the next Tuesday.
**If you need a different ship date, please contact us and we're happy to help!
PRE-ORDERS: We begin shipping PRE-ORDER Seafood Shares at the beginning of September. We will contact you in advance to confirm your ship date.
Your seafood ships from Alaska via FedEx Priority Overnight . All orders are insured and packaged in an insulated shipping container with gel packs. Your order will arrive No Signature Required and you will receive a tracking number via email once your shipment is on its way. Urban addresses are guaranteed by 12:30pm and rural addresses are guaranteed by the end of the day. You should also receive a text when your seafood arrives.
Once your order is delivered Small Scales Seafood is no longer responsible for the package.
*A few notes on the shipment: We ship with FedEx and then contract with Periship. They are a 3rd party logistics company specializing in high value perishable shipments. If anything isn't going as planned they pester FedEx to find freezers when possible, make address corrections, push for another delivery attempt, etc. They will also call or text you to sort out any issues. They are awesome and the best place for you to contact with any shipping issues!
CONTACT PERISHIP: 866-928-6428. If you've contacted them and still need help please call us and we'll contact them on your behalf.
Problems With Your Shipment:
Our goal is to get your Seafood Share to you in the best shape possible! If your order arrives in poor condition please take notes and photographs and email them to us. We will work with you to send you a refund or new seafood and make sure you're happy, happy!!
Receiving Your Seafood Share:
Please handle your Scrumptious Seafood Share with care. Throwing or dumping the vacuum packed pieces into the freezer will cause package failures. Ideally unload each piece of scrumptious seafood carefully.
We hand-pick through each order before shipping to remove any package failures, where the vacuum seal of the plastic has failed. Sometimes new vacuum pack fails happen in transit or sneak past us. If you have a few just eat these pieces first! If you have a large quantity, please contact us and we'll work to remedy the situation.